Elan Mystique | Delivery & Return Policy

Delivery Policy

At Elan Mystique, we strive to ensure that your order arrives in perfect condition and on time.

Processing Time:

Orders are processed within 1–3 business days. During product launches or high-demand periods, processing may take slightly longer.

Shipping Timeframes:

• Domestic Orders (within Pakistan): 2–5 business days after dispatch
• International Orders: 7–14 business days, depending on destination and customs clearance

Shipping Partners:

We work with reliable courier services to ensure safe and timely delivery. Tracking information will be provided once your order ships.

Shipping Fees:

Shipping rates are calculated at checkout based on your location and order size. Free shipping may apply on qualifying purchases (as specified in promotions).

Return & Exchange Policy

Due to the nature of our products, we are committed to maintaining the highest standards of hygiene and quality. As such, all sales are final. However, we do accept returns or exchanges in the following cases:

Eligible Returns:

• You received the wrong product.
• The item was damaged in transit.
• The product is defective or compromised in quality.

To be eligible for a return or exchange:

• The item must be unused, in its original packaging.
• You must notify us within 3 days of delivery by contacting our support team at [your email/contact form].

Once approved, we will arrange for a replacement, refund, or store credit as appropriate.

Non-Returnable Items

• Opened or used perfumes and oils
• Products purchased during clearance or promotional sales
• Gift cards and digital downloads

Customer Care

For questions about your order, delivery status, or eligibility for a return, please contact us at:

Email: support@elanmystique.com
WhatsApp/Phone: +923345579434
Hours: Monday to Saturday, 10 AM – 6 PM (PKT)